Return & Refund Policy
We hope you love your Sunday Rose purchase. If an item is not right for you, you may request an eligible return within 30 days of delivery.
30-Day Return Window
You have 30 calendar days from the date your order is delivered to request a return.
A return request must be submitted within this period. Requests made after the 30-day return window may not be accepted, except where required by applicable law.
Return Eligibility
To qualify for a return, the item must be:
-
Unworn
-
Unwashed
-
Unused
-
Unaltered
-
Free from stains, odors, makeup, deodorant, perfume, pet hair, and other signs of use
-
Returned with all original tags attached
-
Returned with its original packaging where reasonably possible
-
Accompanied by proof of purchase
Items that do not meet these conditions may be refused or returned to the customer.
Trying on an item for fit is permitted, provided it remains clean, undamaged, and in its original condition.
How to Request a Return
Before sending anything back, email:
Include:
-
Your full name
-
Order number
-
Item you wish to return
-
Reason for the return
-
Photographs, if the item is damaged, defective, or incorrect
We will review the request and provide return instructions if the item is eligible.
Do not send a return to the company address shown on our website unless our customer care team specifically instructs you to do so.
Items returned without authorization or sent to an incorrect address may not be accepted or refunded.
Return Shipping Costs
Customers are responsible for return shipping costs when returning an item because of:
-
Change of mind
-
Incorrect size selection
-
Fit preference
-
Color preference
-
Style preference
-
Ordering the wrong item
We recommend using a trackable shipping method and keeping the shipping receipt.
Sunday Rose is not responsible for a return package that is lost, damaged, or delivered to an incorrect address by the customer or return carrier.
If an item is confirmed to be damaged, defective, or incorrect because of our error, we will provide an appropriate resolution and cover reasonable return shipping costs where a return is required.
No Restocking Fee
Sunday Rose does not charge a restocking fee for approved returns that comply with this policy.
Sale Items
Sale-priced items are eligible for return under the same conditions and within the same 30-day return window, unless otherwise clearly disclosed before purchase and permitted by applicable law.
Non-Returnable Items
The following items cannot be returned:
-
Gift cards
-
Items that have been worn, washed, used, altered, or damaged after delivery
-
Items without original tags
-
Items marked or stained with makeup, deodorant, perfume, tanning products, or other substances
-
Items returned outside the applicable return period
-
Items purchased through unauthorized third-party sellers
Additional statutory rights may apply depending on the customer’s location.
Damaged, Defective, or Incorrect Items
Please inspect your order shortly after delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include clear photographs showing:
-
The entire item
-
The specific defect or damage
-
The packaging
-
The shipping label
-
Any incorrect size, color, or product received
Do not discard the item or packaging until the claim has been reviewed.
Minor variations in color caused by lighting, photography, device screens, or normal manufacturing differences are not necessarily considered defects.
Exchanges
Exchanges are subject to product availability.
To request a different size or item, contact support@sundayrose.co.
In some cases, we may ask you to return the original item for a refund and place a new order. This helps prevent the requested replacement from selling out while the return is in transit.
Order Cancellations
Contact us as soon as possible if you wish to cancel an order.
We cannot guarantee cancellation because orders may enter processing shortly after they are placed.
Once an order has been processed or shipped, it cannot be canceled. The customer must receive the order and request an eligible return under this policy.
Refund Review
Once your return is delivered, it will be inspected.
We will notify you whether the return has been approved or rejected.
If approved, the refund will be issued to the original payment method.
Returned items that do not satisfy this policy may:
-
Be rejected
-
Receive a reduced refund where legally permitted
-
Be returned to the customer at the customer’s expense
Refund Processing Time
Approved refunds are generally processed within 5 business days after inspection.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Sunday Rose does not control the processing times of banks or payment providers.
Original Shipping Charges
Standard shipping is currently provided free of charge.
Any paid expedited shipping, optional delivery service, customs duty, import tax, brokerage fee, or similar charge is non-refundable unless required by applicable law or the refund results from our confirmed error.
Partial Refunds
A partial refund may be issued where permitted by law if an approved return:
-
Is not in its original condition
-
Is missing tags, packaging, or included accessories
-
Has been damaged for reasons unrelated to our error
-
Causes Sunday Rose to incur unrecoverable carrier or customs costs
We will notify you before issuing a partial refund.
Incorrect Shipping Addresses
Customers are responsible for checking their shipping information before placing an order.
An order delivered to the address entered at checkout is not considered lost or incorrectly delivered because the customer later provides a different address.
If a package is returned because of an incorrect or incomplete address, applicable return, carrier, customs, or reshipping costs may be deducted from the refund or charged before reshipment.
Refused and Unclaimed Packages
Packages refused by the customer, left unclaimed, or returned because customs charges were not paid will be reviewed after they are received.
Any refund may be reduced by applicable shipping, return, customs, brokerage, or carrier fees incurred by Sunday Rose, where permitted by law.
Refunds for Undelivered Orders
If an order is confirmed lost or cannot be delivered for reasons not caused by the customer, we will provide an appropriate replacement or refund after the carrier investigation is completed.
If an order has not yet shipped and we cannot fulfill it, the affected amount will be refunded to the original payment method.
Consumer Rights
This policy does not limit rights that cannot legally be waived under the consumer protection laws applicable in your country, state, or region.
Customers in certain jurisdictions may have additional cancellation, withdrawal, return, or refund rights.
Where mandatory consumer law conflicts with this policy, the mandatory law will apply.
Chargebacks and Payment Disputes
Please contact support@sundayrose.co before initiating a payment dispute so we have an opportunity to resolve the issue.
Submitting a fraudulent chargeback or falsely claiming that a delivered or accurately described order was unauthorized may result in the submission of relevant order, payment, communication, shipping, and delivery records to the payment provider.
This section does not limit a customer’s lawful right to dispute an unauthorized or improperly handled transaction.
Contact Us
For return or refund questions, contact:
Sunday Rose
Operated by Westmere Commerce LLC
1001 S. Main St., Suite 600
Kalispell, MT 59901
United States
Email: support@sundayrose.co
Website: sundayrose.co