Shipping Policy
Thank you for shopping with Sunday Rose. This Shipping Policy explains how orders placed through sundayrose.co are processed and delivered.
Free Standard Shipping
We offer free standard shipping on all orders to destinations currently available at checkout.
No minimum purchase is required.
Free shipping does not include customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully authorized.
Business days are Monday through Friday and exclude weekends and public holidays.
Orders placed during weekends, holidays, promotional events, or high-volume periods may require additional processing time.
After your order has shipped, you will receive a confirmation email containing tracking information when available.
Estimated Delivery Time
After dispatch, standard delivery generally takes:
5–10 business days
The estimated total time from placing an order to receiving it is generally 6–13 business days, including order processing.
Delivery estimates are not guaranteed. Delays may occur because of:
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Customs processing
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Carrier disruptions
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Severe weather
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Public holidays
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High shipping volumes
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Remote delivery locations
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Incorrect or incomplete addresses
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Events outside our reasonable control
International Shipping
We ship internationally to destinations available during checkout.
Customers are responsible for confirming that the items ordered may legally be imported into their destination country.
International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges. These charges are determined by local authorities and are the customer’s responsibility.
Sunday Rose does not control customs processing times or import charges.
Refusal to pay customs duties or collect a package does not automatically qualify an order for a full refund. Any refund for a returned package may be reduced by shipping, customs, carrier, or return-related costs incurred by Sunday Rose, where permitted by law.
Tracking Information
Tracking information will be sent to the email address provided at checkout after your order has shipped.
Tracking updates may take several business days to appear after the shipping label has been created.
Some international carriers may transfer packages to a local delivery provider. In these cases, tracking may continue through the local carrier’s website.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please verify:
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Recipient name
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Street address
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Apartment, suite, or unit number
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City
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State or province
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Postal code
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Country
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Telephone number
Contact support@sundayrose.co as soon as possible if you notice an error.
We will try to assist, but address changes cannot be guaranteed after an order has entered processing or has been shipped.
Sunday Rose is not responsible for delivery failures, losses, or additional charges caused by incorrect or incomplete information provided by the customer.
Order Changes and Cancellations
Orders begin processing shortly after they are placed.
To request a change or cancellation, contact:
We cannot guarantee that a request can be completed.
Once an order has been processed or shipped, it cannot be canceled. The customer must receive the package and follow our Return & Refund Policy if the item is eligible for return.
Multiple Shipments
Orders containing multiple products may be shipped separately.
If your order arrives in more than one package, you may receive separate tracking numbers. You will not be charged additional standard shipping fees.
Delayed Orders
If an order experiences an unexpected delay, we may contact you with an updated estimate.
Where required by applicable law, customers may be given the option to accept the delay or cancel the affected unshipped order for a refund.
Please contact us if tracking has not updated for an extended period or your order has not arrived within the estimated delivery period.
Lost Packages
If tracking shows no delivery and the package appears to be lost, contact us at:
Please include your name, order number, and tracking number.
We may ask the carrier to investigate before approving a replacement or refund.
Packages Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it:
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Check around the delivery location.
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Ask household members, neighbors, reception staff, or building management.
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Contact the carrier for delivery details.
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Allow up to two business days, as some packages may be marked delivered shortly before arrival.
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Contact support@sundayrose.co if the package remains missing.
We will assist with the carrier investigation where possible. A replacement or refund is not guaranteed when carrier records confirm delivery to the address provided at checkout.
Returned-to-Sender Packages
A package may be returned to the sender because of:
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An incorrect or incomplete address
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Delivery refusal
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Unpaid customs charges
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Failure to collect the package
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Repeated unsuccessful delivery attempts
If a package is returned, contact us to discuss reshipping or a possible refund.
Additional shipping, customs, carrier, or handling costs may be deducted from the refund or charged before reshipment, where permitted by law.
Damaged or Incorrect Deliveries
If your order arrives damaged or you receive the wrong product, contact us within 7 days of delivery at:
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging and shipping label
Do not return the product until you receive instructions from our customer care team.
Contact Us
For shipping questions, contact:
Sunday Rose
Operated by Westmere Commerce LLC
1001 S. Main St., Suite 600
Kalispell, MT 59901
United States
Email: support@sundayrose.co
Website: sundayrose.co